Frequently Asked Questions

Welcome to the Velveras FAQ Page

We're here to provide clear answers to your questions. If you need further assistance, please don’t hesitate to reach out.

Question #1: How long will it take to receive my order?
Answer: Below are our estimated delivery times for all orders:

  • Handling time: 1-2 business days (Monday- Saturday)
  • Transit time: 5-7 business days (Monday- Saturday)
  • Estimated delivery time: 6-9 business days (Monday- Saturday)
    For more details, please refer to our Shipping Policy.

Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping within the United Kingdom on all orders. For more details, please check our Shipping Policy.

Question #3: Where is Velveras located?
Answer: Velveras is a clothing brand based in the United Kingdom. We proudly offer a wide selection of high-quality apparel and accessories and ship exclusively within the U.K.

Question #4: What payment methods do you accept?
Answer: We accept the following payment methods:

  • Mastercard
  • Visa
  • American Express
  • Apple Pay
  • Diners Club
  • Discover

For more details, refer to our Billing Terms and Conditions.

Question #5: What if I receive a defective product?
Answer: If you receive a defective item, we will replace it at no cost. Please contact us and return the item within 30 days. See our Return & Refund Policy for more details.

Question #6: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this time, please contact us.

Question #7: What is your return policy?
Answer: We offer a straightforward return process. Please visit our Return & Refund Policy page for complete details.

Question #8: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. For more details, see our Return & Refund Policy.

Question #9: Do you offer any warranties or guarantees on your products?
Answer: Yes, we provide a 30-day warranty on all purchases. Visit our Return & Redund Policy page for more information.

Question #10: How can I contact customer support?
Answer: You can reach our support team by visiting the Contact page or emailing us directly at Info@velveras.com

Question #11: Do you ship internationally?
Answer: No, we currently ship only within the United Kingdom.

Question #12: Do you have a physical store location I can visit?
Answer: We are an online-only store, which helps us offer the best prices and widest selection.

Question #13: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer support for details.

Question #14: What is the process for exchanging a product?
Answer: To learn more about exchanging a product, please refer to our Return & Refund Policy page.

Question #15: How can I track my order?
Answer: You can track your order through the Track Order page on our website.


CONTACT

Business Email: Info@velveras.com

Business Address  : 982 Chorley, Old RoadBolton, England, BL1 5SP, United Kingdom

Business Phone Number : + 447418352224

Customer Support:
Monday - Friday: 9:00 am - 5:00 pm (GMT)
Saturday - Sunday: 9:00 am - 2:00 pm (GMT)

Response Time:Our customer service team typically responds within 24 to 48 hours.