Return and Refund Policy

30-Day Easy Free Returns

At Velveras, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer an easy and hassle-free return process—completely free!

Return Policy Overview

  • Return Window: You have 30 days from the day you receive your order to return items.
  • Condition: Items must be unused, in their original condition, and returned with the original packaging.
  • Free Returns: Return shipping is on us, so you won’t pay a cent for sending it back.

How to Return an Item

  1. Contact Us: Email our team at Info@velveras.com with your order number and reason for the return.
  2. Get Return Instructions: We’ll email you a return authorization and step-by-step instructions.
  3. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
  4. Print the Shipping Label: We’ll send you a prepaid shipping label. Just print it out and attach it to your package.
  5. Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.

Refund Process

  • Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.
  • Refund: After inspection, your refund will be processed. It usually takes 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges
Want to swap for a different size, color, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily.

Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.

Questions?

Visit our FAQ page or contact our customer service.

FREQUENTLY ASKED QUESTIONS

CONTACT

Business Email: Info@velveras.com

Business Address  : 982 Chorley, Old RoadBolton, England, BL1 5SP, United Kingdom

Business Phone Number : +447418352224

Customer Support:

Monday - Friday: 9:00 am - 5:00 pm (GMT)
Saturday - Sunday: 9:00 am - 2:00 pm (GMT)

Response Time:Our customer service team typically responds within 24 to 48 hours.